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Frequently Asked Questions

  • What should I do if I'm not home when my order arrives?
    If you are not home when your order arrives, the carrier will leave a notice with instructions on how to reschedule delivery or pick up your package from a local facility. You can also contact our customer service team for further assistance.
  • How long does delivery take?
    Delivery times range from 2 to 9 business days, with most orders arriving within 7 days. You will receive a tracking number to follow the progress of your delivery.
  • Can I track my order?
    Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
  • What should I do if I receive the wrong item?
    If you receive the wrong item, please contact our customer service team immediately at Garry@kgc-outlet.online. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
  • Can I get a refund if I receive the wrong item?
    Yes, if you prefer a refund instead of a replacement, please contact our customer service team at Garry@kgc-outlet.online. We will process your refund once we receive the incorrect item.
  • Will I be charged for returning an incorrect item?
    No, you will not be charged for returning an incorrect item. We will provide a prepaid return label for you to send the item back to us. Please contact our customer service team at Garry@kgc-outlet.online for assistance.

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